Amtrak Train Station Chicago Union, Illinois (CHI), located at 225 S Canal St, Chicago, IL 60606, serves as the primary rail hub in the Midwest. As one of Amtrak’s busiest stations, it connects services across the United States, supporting travel toward New York City, Washington, D.C., Los Angeles, Seattle, and New Orleans via routes such as the Lake Shore Limited, Empire Builder, California Zephyr, and City of New Orleans. Facilities include restaurants, restrooms, seating areas, and retail outlets. The station incorporates accessible pathways and nearby parking zones to accommodate passengers with varied mobility requirements.
Chicago Union Amtrak Station Contact Details
Chicago Union Station (CHI) provides multiple contact channels for passenger assistance, ticketing inquiries, and lost item recovery. The listed phone numbers support general queries and security coordination. Operating hours extend from early morning to late evening, and the station maintains national connectivity through Chicago O’Hare International Airport.
| Station: | Chicago Union Station |
| Station Code: | CHI |
| Contact Number: | +1 800-872-7245 |
| Email: | etickets@amtrak.com |
| Lost and Found: | +1 800-872-7245 / +1 833-391-0338 |
| Police: | +1-800-331-0008 |
| Working Hours: | 06:30 A.M. to 10:00 P.M |
| Nearby Airport: | Chicago O’Hare International Airport |
| Website: | https://www.amtrak.com/ |
| Instagram: | https://www.instagram.com/amtrak |
| X (Twitter): | https://x.com/amtrak |
| Youtube: | https://www.youtube.com/amtrak |
| Facebook: | https://www.facebook.com/Amtrak/ |
| Pinterest: | https://www.pinterest.com/amtraktravels/ |
Services Provided by Amtrak at CHI Station
Chicago Union Station offers a comprehensive range of services that support ticketing, mobility, and travel assistance. Facilities include staffed counters, baggage handling, and accessibility support for travelers requiring aid. Passengers can access ATMs, purchase bike boxes and ski bags, and utilize nearby parking areas. The station maintains restrooms, elevators, seating zones, and water fountains. Restaurants operate within or adjacent to the premises, and designated areas accommodate wheelchair users.
| Restrooms | Elevators | Ticketing office |
| Support for unaccompanied minors | Baggage checking | ATM |
| Staff support | Bike boxes on purchase | Ski Bags (on purchase) |
| Baggage assistance | Nearby parking lots | Accessible platform, restroom, ticket office, seating, and water fountain |
| Wheelchair Lift | Wheelchairs | Restaurants |
Chicago Union Amtrak Station Layout Map
The station layout includes clearly marked zones for platforms, entrances, exits, and service counters. The embedded map assists passengers in navigating the facility and locating essential areas. The design supports efficient movement throughout the station and helps travelers identify key access points upon arrival.
List of all Amtrak Stations.
Baggage & Luggage Rules
Chicago Union Station (CHI) provides checked baggage services for eligible routes. Staff assist with luggage handling and offer support for unaccompanied minors. Passengers may purchase bike boxes and ski bags at the ticketing office. Baggage assistance is available for travelers requiring help with mobility or heavy items.
Food, Lounges & Restrooms
Dining options operate within or near Chicago Union Station (CHI), offering food and beverage access for passengers. Public restrooms meet accessibility standards and are located throughout the facility. Seating areas accommodate waiting travelers, and water fountains are available in designated zones. Premium lounges are available for select passengers, offering enhanced comfort and amenities.
How to Reach the Chicago Union Amtrak Station
Chicago Union Station (CHI) is accessible via local roads and regional highways. Public transportation services, including CTA buses, Metra commuter trains, and taxi networks, operate in the surrounding area. Clearly marked entrances and exits guide passengers into the facility. Nearby parking lots support both short-term and long-term access.
Nearby Airports
Chicago O’Hare International Airport (ORD) serves as the nearest major airport to Chicago Union Station. Located within driving distance, the airport offers extensive domestic and international flight services and supports convenient rail-to-air transfers for passengers traveling through Chicago.
Hotels Near CHI Station
Several hotels operate near Chicago Union Station (CHI), providing accommodation for passengers with early departures or late arrivals. These establishments range from budget to premium and typically include dining, parking, and accessibility support. Most are situated within walking distance or a short commute from the station.
The Chicago Union Amtrak Station offers travel services through its rail connections. Further, it ensures ease for passengers through multiple facilities. Moreover, via its map layout of entrances, platforms, and other areas, they can get clear directions while moving around the building.
FAQs
The station is situated at 225 S Canal St, Chicago, IL 60606, United States.
The station operates daily from 06:30 A.M. to 10:00 P.M.
Chicago O’Hare International Airport (ORD) is the nearest major airport to the station.
Yes, the station offers checked baggage services, baggage assistance, and support for unaccompanied minors.
Amenities include restaurants, restrooms, seating areas, ticketing counters, ATMs, and nearby parking facilities.
The station includes elevators, wheelchair lifts, and accessible restrooms, platforms, seating areas, and water fountains.