How to Cancel Amtrak Ticket? Complete Guide

Amtrak offers a wide range of methods to allow passengers to cancel their reservations. However, the accurate process to cancel an Amtrak ticket depends on the mode of purchase. Moreover, beginning with online booking to in-person purchase, the steps to cancel the rail ticket are quite hassle-free. Additionally, the cancellation policies are class-oriented.

Therefore, to make it simpler for new as well as frequent travellers, a complete breakdown of the cancellation policy is mentioned below.

What are the methods to Book Amtrak Tickets?

Most importantly, there are several ways through which passengers can book a seat in Amtrak. These processes primarily include the following:

• Official Website of Amtrak
• Booking through the Amtrak App
• Amtrak Kiosks
• Over the phone by calling 1-800-USA-RAIL
• Ticket Agents at the Station
• Purchasing a Ticket Onboard

Hence, these are some of the fundamental ways through which travellers can usually reserve a booking. Thus, the process to cancel the booking and refund policies is directly correlated to these modes.

To explore ways to book economical tickets, travellers can also read, ‘What is the Cheapest Day of the Week to Book Amtrak Tickets?.

How to Cancel an Amtrak Ticket Online?

Further, a substantial number of passengers buy train tickets online through the official website or the mobile application. Subsequently, for such purchases, the steps to cancel the ticket are as follows:

Account Holders

1. Open any Search Engine.
2. Visit Amtrak’s Official Website.
3. Click on the “My Account” link visible at the top of the page.
4. Log in to your account.
5. Click on the correct trip.
6. Then, click on the View/Edit Button visible on the page.
7. Once redirected, click on the “Cancel Trip” option appearing on the screen.
8. Go through the cancellation polices thoroughly.
9. The refund criteria will also appear on the screen if applicable.
10. After that, Click on “Continue” to Confirm Cancellation.
11. A confirmation Email will be sent to the passenger’s provided Email ID.

Guest Purchase

1. Open any Search Engine.
2. Visit Amtrak’s Official Website.
3. Click on “My Trip” visible at the top of the page.
4. After that, enter your reservation number along with your Email Address or phone number entered during the reservation.
5. Then, click “Find Trip”.
6. After that, click the “Cancel Trip” option.
7. Go through the cancellation polices thoroughly.
8. Click on the “Confirm” button to submit the details and confirm the cancellation process.

Purchased Elsewhere

The travellers who have not bought the train tickets online and have made the reservation by a call, self-service kiosk or station agents. Still, they are eligible to cancel the rail booking online.

Open any Search Engine.

1. Visit Amtrak’s Official Website.
2. Click on “My Trip” visible at the top of the page.
3. After that, enter your reservation number along with your Email Address or phone number entered during the reservation.
4. Then, click “Find Trip”.
5. After that, click the “Cancel Trip” option.
6. The money will be refunded in such a case through a Credit Card or an E-Voucher.

To conclude, by following these steps, the travellers can navigate a successful cancellation online without quite seamlessly.

How can I cancel an Amtrak Reservation on the Phone?

Above all, for travellers’ convenience, Amtrak allows passengers to cancel their tickets by calling +1 800-872-7245. In addition, the customers can even invalidate their booking by cancelling it through the live chat available on the company’s website. The timings for the same are from 07:00 AM to 11:00 PM EST.

Eventually, the travellers who have changed their plans at the station or are not able to cancel the tickets online. Consequently, they can visit the station office in person to execute the booking cancellation process.

However, the cancellation and refund process will be regulated with respect to the policies stated below.

What is the Risk-Free Cancellation Policy?

Amtrak put forward a no-risk cancellation policy for the passengers. In which the travellers can get a 100% refund of their payment. However, the ticket must be cancelled within 24 hours of the time of purchase for reserved tickets. On the other hand, the time duration is even less, within 1 hour in the case of unreserved tickets. Moreover, the cancellation has to be made before the scheduled departure only.

Details of Amtrak Cancellation Policies based on Train Classes

In addition, Amtrak has divided its trains into Coach, Acela Business, Acela First Class, and Acela Private Rooms.

• Non-Acela Business Class: The Non-Acela Business Class travellers who are willing to cancel their rail tickets can receive a full refund. This will remain valid only if the ticket has been dismissed before the scheduled departure.
• Acela First Class: On the other hand, the Acela First Class passengers will get the eligible refund after cancellation based on the fare type. For the ones who have opted for ‘Flex Fares’, the total refund will be received if cancelled before departure. However, for ‘Value Fares’, only 75% of the amount will be refunded in the original form post cancellation. Whereas, in the case of ‘Sale Fares’, only 50% of the total amount will be refunded after cancelling the ticket.
• Acela Private Rooms: Additionally, the passengers who have reserved the Acela Private Rooms section. In such a scenario, the travellers can get a 100% refund if the booking is cancelled 121 or more days before the departure. If only 120 to 15 days are left for the train, only a 75% refund will be granted. For 14 days or less, 75% of the fare will be returned in the form of a non-refundable E-Voucher only.

Details of Amtrak Cancellation Policies based on Trip Type

Equally important, the cancellation dynamics differ between the types of trip ticket purchased by the passenger. The comprehensive data regarding these are as follows:

• Points Booking: Furthermore, the passengers who have enrolled for Amtrak Guest Rewards they are benefitted from several advantages. For instance, if these members cancel their bookings for a one-way, round, or multi-segment trip before departure. Subsequently, they can enjoy a 100% points refund.
• Points and Cash Booking: Alternatively, the members who had purchased the tickets using points, as well as cash. Thus, their amount will be refunded in the same mode of transaction only i.e., in points and cash.
• Multi-Ride Pass Cancellation: Besides, the Amtrak Guests who are planning to cancel their multi-ride pass. Therefore, they have the opportunity to fully refund the pass. Although it can be done only if the pass is unexpired and unused.
• Multi-Ride Tickets: In case of a Multi-Ride Ticket, the tickets are cancelled easily. However, the cancellation charges may be applied, and the refund amount will also differ with respect to the time of cancellation.

To know more regarding the Guest Rewards benefits, passengers can also go through ‘Does Amtrak Offer Guest Rewards?’.

Conclusion

To sum up, it can be concluded that Amtrak allows passengers to cancel their rail tickets hassle-free. A substantial amount of flexibility is provided to travellers willing to cancel the booking. Thus, all the significant ways to cancel the rail reservation, coupled with cancellation policies, are explicitly mentioned on this blog for enhanced clarity.

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